5 Things To Know Before Calling 211

Feb 10, 2024

United Way’s 211 Phone Line Connects Summit & Medina Counties To Local Services

When a community member is in need but doesn’t know where to turn, they can call United Way of Summit & Medina 211 call center for help. Our team will connect them to the local support services that meet their immediate needs. From finding a shelter with an open bed for the night to connecting a pregnant woman to prenatal care, our team helps people of all ages and from all walks of life. Not sure if 211 can meet your needs? Make the call anyway – our call center will happily provide support however they can.

5 Things To Know About Our 211 Service

We know that asking for help can feel overwhelming and vulnerable, so we want our community to understand how 211 works fully. When you dial 2-1-1 in Summit or Medina counties, you will be cared for by someone who truly wants to provide you with the best care and support possible.

1. You Will Be Speaking To Professional Staff

Fear of the unknown often keeps people from making phone calls. The good news is that when you call 211, you will speak with professional staff specifically trained to help YOU. They are prepared to listen to your struggles with kindness and compassion and will connect you with the services you need.

Still not sure if you want to make the call? You can also text your zip code to 898-211 for assistance. No matter the platform, we are here to walk you through this season.

2. Our Local Call Center Is Open 24/7

You never know when a crisis will strike – that is why 211 is open 24/7. Residents of Summit and Medina County can utilize 211 at any time of any day to receive the care and support they need most. Additionally, our 24/7 call center is located in downtown Akron. Our trained staff all live and work locally. We mean it when we say we are in, with, and for our community!

3. Thousands of Local Support Services Are Available

The 211 team can access thousands of local support services in Summit and Medina County. You don’t need to spend time searching for the right phone numbers or email addresses to start utilizing a social service – we’ve done that work for you! From basic needs like food and shelter to tax assistance and employment programs, our professional staff are ready to connect you with the most beneficial service for your current situation.

You can also search our 211 Online Directory to view the available Summit and Medina County resources. Have a question while on our database? Dial 2-1-1, and we will be happy to assist.

4. 211 Is A Free and Confidential Service

We are proud to offer our 211 services to our community completely free. When you don’t know where to turn for help, 211 will help you find the next step toward safety, health, and success. United Way can only keep 211 staffed by trained professionals and open 24/7 thanks to generous donations.

5. 211 Is Only The Start of Our Relationship

Your first phone call to 211 is only the start of our relationship. United Way of Summit & Medina offers other services like financial coaching, college and career readiness, and more. When we pick up the phone, we walk side by side with the caller, ensuring they continue getting the help they need.

Call 2-1-1 When You Need Help

When you don’t know where to turn, you can call 211 for help. United Way of Summit & Medina provides an ecosystem of services that keep people at the center. We are proud to be in our community, with our community, and for our community.

In our community. With our community. For our community.

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Your donation directly benefits the people of Summit & Medina counties.

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