How 211 Helps Connect Services to Families

Feb 12, 2023

When you find yourself in a crisis, the last thing you want to do is dig through a mountain of resources to get the help you need. United Way of Summit & Medina’s 211 Helpline helps people throughout our community connect with local resources when they don’t know where to turn for help. When you call 211, our goal is to help you navigate our comprehensive guide of local services. Calling 211 is a shortcut to receive information, assistance, and referrals to the services you need as quickly as possible.

Whether you need tax help, legal assistance, help with housing, or a meal for your family – 211 is your one stop shop to navigate whatever you are facing. Our trained staff is available 24 hours a day, 7 days a week to provide the help you need. Keep reading to learn exactly how 211 operates and how you might be able to utilize our services in the future.

How Does 211 Work?

Calling 211 works like 911 – except you’re not calling about an immediate medical emergency. When you dial 2-1-1, your call will be routed by your phone service provider to our United Way help center. Then, our 211 staff will speak with you to assess your current situation and match your specific needs to available resources. Calling 211 is completely free and confidential and requires no commitment. You can also navigate our database of resources online. 

Services Provided Through 211

When you don’t know where to turn for help, the 211 hotline will be there for you. When you call 211, we can point you to services that will help you with housing, taxes, food, mental health, and more. If you’re not sure exactly what resources we can connect you to, feel free to explore our digital resource directory.

Housing Assistance

If you need help with housing, you can call the 211 helpline. Our team can refer you to services that will offer rent payment assistance, shelter information, temporary housing, and more. We can also give you information on home buying, home repairs and filing housing complaints. Learn more about available housing assistance today. 

Tax Help

Tax season can be stressful for everyone. If you run into issues or need help filing your taxes, call the 211 hotline for tax assistance. Our team will be happy to schedule your for an appointment with our Volunteer Income Tax Assistance (VITA) program. We can also set you up with a financial coach through our Financial Empowerment Center. Learn more about our tax assistance and financial coaching services.

Finding Food

Whether you need help with groceries for the week or need to feed your family dinner, you can call 211 for assistance. We will be happy to give you information on local food pantries, free meals, food stamps, school meal programs, and more. Don’t hesitate to call 211 if you have mouths to feed, even if it’s just your own! Learn more about available food assistance resources. 

Mental Health Care

It’s important to know that you’re not alone. If you find yourself struggling with your mental health, our trained 211 call center is here to talk. No matter the storm you’re facing, we will be eager to get you the help you deserve. We can point you to services such as hotlines, assessments, treatment centers, and more. Learn more about available mental health resources. 

When Should I Call 211?

You can call the 211 phone number anytime you need help. Calling is completely free and confidential and requires no commitment – our goal is to get you the support you need! If you’re hesitant to call, you can search our digital resource directory to see what services are available.

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United Way of Summit & Medina is changing the way our community tackles complex challenges. We seek out root causes and build connections that make an overwhelming system easier to navigate. We’re working to create a system that empowers people to achieve lasting success through education, financial stability and healthy lives. Explore all the services United Way of Summit and Medina has to offer.

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